REVIEWER: John Landy, Chief Technology Officer, IntraLinks.

BACKGROUND: IntraLinks is a leading global provider of software as a service solutions for securely managing content, exchanging critical business information and collaborating within and among organizations. More than one million professionals in a significant number of industries have utilized IntraLinks' easy-to-use, cloud-based solutions to eliminate paper-based methods for conducting information exchanges. IntraLinks users can accelerate information-intensive business processes and workflows, meet regulatory and risk management requirements and collaborate with customers, partners and counterparties in a secure, auditable and compliant manner. IntraLinks counts 800 of the Fortune 1000 as users.

PLATFORMS: Attivio’s Active Intelligence Engine (AIE) is integrated into IntraLinks Exchanges, our flagship collaboration and workflow management platform.

PROBLEM SOLVED: Everything we do depends on the utmost security, availability and reliability. We enable our users to search millions of documents across tens of thousands of SaaS-based workspaces while tightly managing access control lists (ACLs) and workspace-specific roles and permissions. With AIE, we have greatly improved information access and findability, while maintaining a secure, fault-tolerant multitenant model. With an improved capability that enables search across workspaces, we have been able to expand the segments that we serve across the entire enterprise to more than 70 different use types.

PRODUCT FUNCTIONALITY: In addition to advanced information access capabilities, AIE has workflow and alerts for a more proactive user experience. It empowers IntraLinks' permissioning model, enabling users to find and examine critical information, while maintaining strict access rights. Unlike legacy enterprise search software that stores ACLs as a field in each document, Attivio's real-time fields are indexed separately, so they can be updated instantly without having to re-index entire documents. Attivio also gives us the ability to execute real-time tagging and commenting. AIE retrieves all types of information – content and data – with one query. Information is linked when a query is submitted, using patented SQL-style JOINs that connect entities extracted from content to relational data ingested from databases. AIE also dynamically generates facet recommendations, enhancing navigation and information discovery.

STRENGTHS: With AIE, IntraLinks achieved far more than we initially expected. With a unified information access (UIA) model, we can combine delivery of unstructured content with access to structured data that our customers also want to explore. These capabilities upgrade our overall service platform and provide a key competitive advantage for us. Attivio has given us a user interface and an application that is easier to use and consume. We want to ensure that users are happy every time they come to our site, and we are now providing an even better user interface in terms of accessing and consuming information in the cloud.

WEAKNESSES: The only weakness we’ve encountered is that AIE is unable to process video searches except with metadata.

SELECTION CRITERIA: We initially considered upgrading our existing enterprise search technology to improve our users’ experience, security, integration and navigation. The incumbent vendor proposed a multimillion dollar, 54-week project that would not have significantly improved performance or provided a platform for innovation. Attivio emerged as the company best suited to address all of our requirements and then implemented everything in a seven-week timeframe at a lower overall cost, with AIE providing even more capabilities than expected.

DELIVERABLES: AIE provides a universal index that aggregates information regardless of its source or format. It delivers all the relevant content that matches what our customers are searching for – documents, files, data, etc. It also delivers new information to them as new content is added that matches against their saved queries. On average, AIE delivers results on 100,000queries and aggregates millions of data files per day for IntraLinks. Our next phase will introduce proactive role-based delivery of information, combined with OCR-capabilities added to our core search functionality.

VENDOR SUPPORT: We worked with Attivio’s professional services team to fully replace our legacy search application. The services team was instrumental in getting this project up and running in far less time than our legacy search vendor. They have also been tremendously responsive in addressing any issues that have arisen.

DOCUMENTATION: The Attivio Developer Network (ADN) provides all the documentation necessary to run the product, but the expertise of the Attivio team has been a key factor in our visioning and innovative product advancements.

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