REVIEWER: Jessica Baldwin-Finke, project manager for Aspect Software.
BACKGROUND: Aspect Software is solely focused on the contact center industry. With more than 30 years of experience, Aspect provides proven, innovative products and services that enable companies to achieve their strategic customer service, collections, and sales and telemarketing business process objectives. To ensure adherence to compliance guidelines, Aspect Software needed to convert and combine data from several legacy systems onto a master data source from a different vendor. Aspect began a customer data clean-up campaign, but it wasn't until after the company converted the data to the master source that Aspect Software began to evaluate data quality and learned just how much it needed a system to organize, integrate and understand the disparate data gathered from across those legacy systems.
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