Q.Our organization uses e-mail extensively, and I am becoming increasingly concerned that we are not using e-mail responsibly. What is your advice on when to use e-mail and when not to use e-mail?

A. E- mail is fast becoming the primary means for both business and personal communications; however, as with any powerful capability, there also comes an equal amount of professional responsibility. Relative to your question, I will offer you Dr. E-Mail's 10 Principles of E-Mail as the basis to build your corporate e-mail best practices. There are hundreds of "e-mail best practices" statements; however, by understanding 10 key principles, you can develop and customize the particular policies best suited to your organization.

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