AI may be key to managing increasing IT complexity, says study

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Approximately two thirds of organizations (76 percent) think IT complexity could soon make it impossible to manage digital performance efficiently. And as they look for a solution to these challenges, four in five IT leaders said they think artificial intelligence will be critical to IT's ability to master increasing IT complexity; with 83 percent either already, or planning to deploy AI in the next 12 months.

These are among the findings of a new study by research firm Vanson Bourne commissioned by application performance software provider Dynatrace. The firm surveyed 800 IT leaders at large enterprises worldwide in August 2017, and the report highlights that IT complexity is growing exponentially. A single web or mobile transaction now crosses an average of 35 different technology systems or components, compared with 22 just five years ago.

This growth has been driven by the rapid adoption of new technologies in recent years, the study said. But the upward trend is set to accelerate, with 53 percent of the IT leaders planning to deploy even more technologies in the next 12 months.

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The research revealed the key technologies organizations will have adopted within the next 12 months include multi-cloud services (95 percent), microservices (88 percent) and containers (86 percent).

As a result of this mounting complexity, IT teams now spend an average of 29 percent of their time dealing with digital performance problems; costing their employers $2.5 million annually.

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