Artificial intelligence has been the top buzz word in IT this year, and the heavy focus on AI will continue next year, as organizations embrace AI as a differentiator in better driving business processes, engaging customers and increasing revenue.

This week, Gartner Inc. presented its list of the top strategic technology trends that will impact most organizations in 2018, during the Gartner Symposium/ITxpo, which was held in Orlando through yesterday. Gartner defines a strategic technology trend as “one with substantial disruptive potential that is beginning to break out of an emerging state into broader impact and use, or which are rapidly growing trends with a high degree of volatility reaching tipping points over the next five years.”

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