The U.S. Army Community and Family Support Center (USACFSC) is the headquarters for morale, welfare and recreation (MWR), lodging and family programs - a $1.35 billion operation with 24x7 operations and 35,000 employees worldwide. USACFSC includes standard command functions such as financial operations, human resources, public affairs, legal and internal review. USACFSC supports more than 100 Army installations worldwide and operates as a loosely franchised corporation with multiple stakeholders.
Seven years ago, the information technology arm of Army MWR - the information management (IM) directorate of USACFSC - felt an impetus for change, due to a variety of internal and external pressures. Regulatory requirements, such as the Clinger-Cohen Act, OMB A-130 and the DoD/Army's AR 25-1, demanded that an enterprise architecture (EA) be developed. Budget pressures demanded operational and financial efficiency be improved.
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