My previous column focused on organizational inhibitors which may affect the success of our data warehousing program In this edition of the Diary, the second major criteria of success – the level of business process maturity – is addressed.

Business process maturity indicates how focused your organization is on the problems at hand, such as staying competitive. The results of this process educate us to whether the business is consumed with day-to-day operational issues or if the decision-makers can look above the tree tops and survey the competitive landscape. Some key indicators include whether the business is product- or customer-focused as well as looking to other sources of information, such as industry surveys, to assess where the business is leading or trailing in its field. Business process maturity assessment also looks at data in terms of coming to grips with data quality issues. This process also involves investigating the level of customer focus, its continuous improvement capability and its degree of competitive advantage for new customers. These factors are important in determining the payback value of collecting and managing your most critical subject area of information.

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