arcplan, Inc., a business intelligence (BI) software provider, is realigning its North American service units to strengthen and augment a broad range of professional consulting, education, support and product management services for its customers and partners. The move is one in a series of steps arcplan has taken this spring and summer as part of its transformation into a total solutions company.

Andreas Kugelmeier, previously director of the arcplan Competence Center, is named director for Product Management. Michael Dieterle, previously director of arcplan Professional Services, is named director of Knowledge Management. Dwight de Vera, formerly of Innovative Consulting, is appointed director of Solution Delivery, beginning September 1.

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