arcplan, Inc., a business intelligence (BI) software provider, is realigning its North American service units to strengthen and augment a broad range of professional consulting, education, support and product management services for its customers and partners. The move is one in a series of steps arcplan has taken this spring and summer as part of its transformation into a total solutions company.

Andreas Kugelmeier, previously director of the arcplan Competence Center, is named director for Product Management. Michael Dieterle, previously director of arcplan Professional Services, is named director of Knowledge Management. Dwight de Vera, formerly of Innovative Consulting, is appointed director of Solution Delivery, beginning September 1.

As director of Product Management, Andreas Kugelmeier is responsible for the strategic development of arcplan products, in addition to providing third- party product expertise. Previously Kugelmeier served as director of arcplan’s Competence Center. He started with arcplan in 1998 and was transferred in 1999 to arcplan, Inc. in Wayne, PA, becoming an integral part of arcplan’s first years in the US. He has served in several capacities since including technical consultant, project lead, development staff and software application trainer. Throughout his career, he has held various independent and corporate consulting positions focusing on financial application development in the client/server field.

As director of Knowledge Management, Dieterle will lead and manage arcplan, Inc.’s internal and external product education and support units. Previously, Dieterle oversaw arcplan’s Professional Services and related project management activities. He joined arcplan in 1999 and has also served in the roles of technical consultant, pre-sales engineer, project manager and product trainer. Dieterle developed the new arcplan Implementation Methodology (AIM), which established best practice guidelines to improve the implementation process and quality, while reducing time to production. Prior to arcplan, Dieterle worked in the Sales Force and Marketing Planning department at Zeneca in Germany.

de Vera is arcplan’s director of Solution Delivery responsible for customer consulting services including project and relationship management, ensuring customers reap optimal benefit from their arcplan product and service investments. de Vera , formerly a practice manager with arcplan partner Innovative Consulting, Inc., is an expert in the development, management and delivery of analytical solutions. During his six-year stay at Innovative, de Vera also served in the roles of senior manger of Consulting Services and senior consultant. He is an active member of the business intelligence and data warehousing community, often presenting at regional and national industry conferences, and sits on the La Salle University e-Commerce Institute advisory board.

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