The information technology (IT) department in most corporations today faces a phenomenon that can be compared to an IT black hole or an IT investment paradox. While investments in IT have been steadily growing in the last two decades, business sponsors often have a question: Are the benefits/returns from the IT investments as high as initially expected?

As a business discipline, IT has become crucial to most organizations for achieving their business goals as well as differentiating the company from the competition (see Figure 1). Achieving market leadership is increasingly a function of getting the right data inputs from the field, interpreting the raw data and passing this value-added information to the strategic decision- makers. The quality of business intelligence decides the fate of many organizations.

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