March 1, 2011 – Keeping up with customers' innovation requirements and regulators' demands is a 24/7 job at Bank of the West. The $60-billion asset bank does plenty of custom application development, and is constantly importing new apps from third-party vendors such as FIS or Fiserv. For Andy Olveira's group, that means a lot of testing-130 projects in 2010 alone.
"A good chunk of our work was testing, and we were good at it," says the bank's vp and applications manager. "Our bank has been rated the highest in customer service by JD Power & Associates three years in a row. We have to be at that level of quality."
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