December 10, 2007 - Application development organizations lag behind their business and IT peers when it comes to their use of metrics, according to a commissioned study conducted by Forrester Consulting on behalf of Borland Software Corporation.


Despite the pivotal role of IT in enabling business agility and supporting innovation and growth, subjective estimates and post-mortem metrics that do little to ensure project success are still the norm for managing the delivery of software.


Through 20 interviews with development managers and executives in charge of application development organizations at $1 billion plus companies, Forrester Consulting concluded that two factors – the cost and complexity of metrics collection and the reliance on superficial metrics – conspire to deter application development organizations from attempting to improve their metrics programs.


The study found that the number one obstacle to gathering meaningful metrics is the manual effort involved. Nearly half of the companies Forrester interviewed cited it as a challenge, and several of the companies reported that they spend nearly a third of their time on metrics collection.


To further complicate the situation, development organizations struggle with the technical complexities involved in the trending and aggregation of metrics. Eight of the 20 participants were unable to trend or aggregate the metrics they collect.

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