This is an excerpt from the August 11, 2006 QuickTake by Dan Everett of Ventana Research

Summary Enterprise resource planning (ERP) and customer relationship management (CRM) are transactional systems that contain a wealth of information that can improve businesses' financial and operational performance. The key to maximizing the value of this information is to provide broad, timely and easy access to it by decision-makers. Ventana Research recommends companies implement business intelligence (BI) software designed to integrate with ERP and CRM systems. Application BI can deliver an added performance boost.

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