Business managers are losing productivity because they are unable to access quickly the crucial information they need to do their jobs, according to a survey conducted by Appfluent Technology, provider of software to improve enterprise application performance.

The survey was carried out in November 2002 via an online questionnaire completed by 372 companies of all sizes and across industry sectors. More than one-half of the respondents were from large or very large organizations. Participants represented a range of job functions, including executive management, IT professionals and business unit managers. The survey's key findings include:

  • 58 percent of respondents say business intelligence application reporting problems negatively affect end-user productivity.
  • Finance, sales and customer support are the areas most affected by reporting problems. When asked to name the top three areas for concern, 45 percent of respondents cited finance as the department hit most with reporting and business intelligence performance problems. The sales department was the second most troubled and customer support came in a close third.
  • 22 percent of respondents have implemented an operational data store (ODS) for operational reporting. Of the companies who have not implemented ODS, 52 percent are likely, or very likely, to implement ODS technology soon.
  • Nearly a third of respondents, 33 percent, indicated that protection of production databases from reports and ad hoc queries was a top priority for IT professionals responsible for business intelligence deployments.

"This survey shows that companies lack robust and automated infrastructure to support the explosive growth of business intelligence applications that enhance operational decisions," said Frank Gelbart, president and CEO of Appfluent Technology. "As the need for fresh information grows, business performance is impacted by systems that deteriorate because of their dependence on a single infrastructure to support transactional, informational and reporting functions. There is a huge information bottleneck."
Appfluent Technology conducts monthly surveys of IT executives and business leaders to keep a finger on the pulse of enterprise application trends and issues. To see summaries of past research visit

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