Google "key performance indicator" or "KPI," and you'll find almost as much has been written about KPIs as has been written about Britney Spears. KPIs are a topic we deal with daily at BPM Partners, because nearly every client is or will soon be choosing a set of indicators. We recently attended a business intelligence focused conference, and the most popular topic during breakout sessions and around the breakfast buffet seemed to be the development of appropriate KPIs. This month's column collects some of the best current thinking on this topic.
In reading many of the articles published in the last year, there's a clear path to select and define KPIs. You identify the key business objectives and then pick the KPIs to measure progress against those objectives. There are lists aplenty of the Do's and Don'ts of selecting KPIs.
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