Larry would like to recognize Ryan Steele for his contributions to this month's column covering the event.

From time to time I find it helpful to attend some of the industry-specific award conferences in order to further ground myself in the reality of customer relationship management (CRM) and customer intelligence implementations. This past July, Frost and Sullivan hosted its Third Annual Customer Value Enhancement awards banquet in Boston, Massachusetts. The Customer Value Enhancement (CVE) Award is presented each year to the company that has best demonstrated the ability to expand its customer base, while maintaining its existing installed base, with more innovative value creation and enhancement strategies than competing firms.

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