Most organizations today have projects – either in progress or already completed – to define and document the business processes for their different activities. This documentation is often a base for IT when they develop and maintain the operational systems, and also explains to the business community how to conduct business.

Today, processes are defined mainly for operational activities and less so for decision support or business intelligence (BI). Until now, the purpose of BI has been to provide maximum freedom to the business analysts, without defining processes on how to conduct business analyses. These BI activities have been on a level above the operational activities in the sense that a company can survive for some time without analyzing its activities. However, if the operational systems are switched off, the business usually stops immediately.

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