Trend Micro Incorporated, a global leader in security software and solutions, has announced it is using SIOS iQ IT operations analytics platform to enhance its ability to meet service level agreements for their critical applications running in VMware environments.

Developed by SIOS Technology Corp., aleading provider of high availability and IT analytics software based in San Mateo, SIOS iQ integrates data from a variety of data sets and uniquely applies advanced machine learning analytics to provide insight across compute, storage, application, and network tiers.

“Trend Micro has to meet stringent Service Level agreements for application performance and efficiency both for our employees and the customers we serve,” said William Dalton, director, EMEA IS and Corporate Technology, at TrendMicro. “To find the root causes of performance issues, we had used the traditional ‘war room’ approach of assembling a multi-disciplinary team of IT staff and analyzing multiple analytics tools. SIOS iQ lets us find and resolve root causes of performance issues in minutes, saving hours of IT labor and enabling us to maintain compliance with our SLAs."

According to a spokesperson at SIOS Technology, the purpose of the newly created SIOS iQ VIP program is to engage select SIOS customers like Trend Micro as partners in early access, evaluation, and feedback to prioritize future development of the SIOS iQ products while providing participants early access, significant cost savings, and important influence on the evolution of a next-generation analytics solution for IT operations.

Designed to be a powerful platform for IT operations information and issue resolution, SIOS iQ applies an advanced data analytics/Big Data approach to a broad range of data sets, including application and infrastructure data from third party tools and frameworks, the spokesperson noted.

“Existing IT tools use a traditional computer science approach employing thresholds and alerts that narrowly monitors operations of specific objects in the infrastructure,” the spokesperson noted. “ This approach disregards the complex interactions of virtualized infrastructures and misses important problems while creating alert storms where no problems exist.  In contrast, SIOS iQ employs next generation machine learning and data mining to analyze real-time information across the infrastructure.”

“Through patented topological behavior analysis and vGraph technology, SIOS iQ can recognize abnormal patterns of infrastructure behavior to accurately find the subtle issues missed by today’s tools and to precisely identify root causes of performance issues. The results are actionable insights and recommendations for improvement through an intuitive mobile, touch-enabled UI,” they concluded.

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