Given the need to facilitate business processes in a highly competitive industry, insurance technologists could be forgiven for favoring tactical concerns over strategic ones. Yet, given the rapid changes sweeping through the information technology landscape, a broad view of how systems, application and business capabilities work best together is now well warranted. Accordingly, Insurance Networking News asked Deb Smallwood, founder of SMA Strategy Meets Action, a Boston-based strategic advisory firm, about the findings from their current research project "Modern Architecture."
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