ADVIZOR Analyst ProREVIEWER: Bruce Larson, security director of American Water.

BACKGROUND: American Water is a multinational water company that is part of the RWE Thames Water organization. From a security perspective, the scope includes a daunting array of 20 countries, 70 million customers and 16,000 employees globally. As the third-largest global water resource company and given that the product is consumable, public safety is paramount. Active and effective risk mitigation is the goal, and consistent performance management across diverse operational risk management themes is the challenge. With this understanding, RWE Thames Water recognizes the imperative to track, tune and improve performance-based metrics that support corporate operational risk management goals.

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