REVIEWER: Scott Kozicki, vice president and chief technology officer, and Bert Chaffin, senior director of applications development, at American Healthways.

BACKGROUND: American Healthways is the nation's largest provider of specialized, comprehensive disease management, care enhancement and high-risk health management services proven to improve the quality of healthcare and lower costs. The company has the health of more than 1.3 million lives under management and for more than 20 years has been working closely with patients, physicians, health plans and hospitals to encourage adherence to evidence-based standards of care.

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