Amdocs, a leading provider of billing and CRM products and services for true, integrated customer management, announced that Amdocs ClarifyCRM 12, the latest release of its CRM software, demonstrated unmatched CRM application performance, scalability and high availability in a recent benchmark test conducted on HP hardware and BEA WebLogic platform. Employing a robust and innovative testing methodology that emulated real-world usage of Amdocs ClarifyCRM 12 Web client applications for customer interaction management, sales and support, Amdocs ClarifyCRM 12 significantly outperformed previously published benchmark results in both the number of concurrent users and inbound interactions.
"In today's high-volume, mission-critical CRM environments, system performance and high availability cannot be comprised without also compromising brand equity," said Liz Roche, vice president, Technology Research Services at META Group, Inc. "Organizations must select CRM technology that utilizes proven, industry-standard components, and also delivers the flexibility required to provide consistent, world-class life cycle management in a continuously changing business environment. Vendors that win in this space long-term deliver world-class benchmark results, along with a robust testing methodology in order to demonstrate their true enterprise strength."
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