Alta Resources is an outsourcer of customer care, sales and call center solutions. The company represents and provides services to Fortune 500 companies throughout the United States and Canada. Headquartered in Neenah, Wisconsin, Alta Resources operates a large call center with several hundred employees in Wisconsin and a satellite call center with one hundred agents in California.
In 1997, Alta Resources began a customer relationship management (CRM) project called the Enterprise Core System (ECS). The project's mission was to build Alta Resources' core competencies and enable Alta to conduct business in a manner that demonstrated operational excellence and a customer-focused attitude. The ECS project team consisted of every functional area that touches Alta's clients' customers including sales, human resources, executive management, telephone sales, customer service and lead generation. The team was managed by a structured approach with a focused schedule and specific objectives that were constantly reviewed and reinforced.
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