April 21, 2008 - Akorri, Inc., a provider of performance management for the virtualized data center, announced a set of new features that help enable cross-domain ITIL process management as part of the company’s flagship BalancePoint 2.0 software platform. BalancePoint delivers the infrastructure performance, cross-domain troubleshooting and capacity management to support ITIL best practices in service level, problem and incident, availability, capacity and continuity management. This new toolset includes Best Practice Analysis, Chargeback Analysis and Storage Capacity Forecasting, and is included in the standard BalancePoint product at no additional charge.


Best Practice Analysis checks whether IT configurations are operating in accordance with established best practices and highlights problem areas so that IT managers can address hidden problems in complex virtualized environments before they impact business applications. Chargeback Analysis provides key utilization metrics across VMware, server and storage resources that can be used to drive operational cost accounting. In virtualized environments pools of shared resources are created that can be difficult to fairly measure and charge back to end customers. Storage Capacity Forecasting generates an analysis of when storage capacity allocated to each VM, server, or application will reach a specific threshold or be fully consumed.


“ITIL implementations often fail because organizations don’t have a single, holistic view of the data center that helps coordinate the ITIL processes across multiple teams and applications,” said Stephen Elliot, Research Director at IDC. “Tools that can provide a single, cross-domain view as well as deep drill down analytics of performance in the virtualized data center will best support ITIL best practices.”


“Server and storage virtualization have reached critical mass in both small and large data centers, but production-ready tools for making these new technologies work have been a major gap,” said Tom Joyce, President and CEO of Akorri. “We built these new capabilities into BalancePoint to help IT managers deploy virtualization in real world data centers.”

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