AIM Technology, the emerging leader in performance management software solutions for contact centers, announced that it has expanded its core software platform to provide a suite of performance management software applications that deliver bottom-line value to users with lower initial risk.

The new software modules have been designed as out-of-the-box workflow applications for contact centers and other service environments and can be used individually or in combination. With this release, AIM Technology automates key business processes such as performance reviews, coaching, career development planning and attendance management through scorecards, reporting, analytics and data integration. Contact center managers can implement these applications to streamline and integrate the key processes that lower costs, drive revenue and improve customer service.

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