AIIM recently announced the findings of their new ECM Implementation Trends industry study entitled, "From Plans to Projects: How ECM Technologies Get Implemented." The study examines how over 400 different organizations make decisions about implementing enterprise content management (ECM) technologies.
"The core components in evaluating the return on investment (ROI) of an ECM implementation have shifted. In the early stages of the document and imaging industry, labor savings and capital expense reductions were the typical factors used to justify a document solution. This is perhaps not terribly surprising given that end users at the time also likely perceived document solutions as a point solution within a particular department," states AIIM President John F. Mancini. "As the realization has spread that ECM solutions are really part of the overall IT infrastructure, the importance of productivity and risk reduction benefits has grown."
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