A report from AIIM, a global community of information professionals, finds that social technology business benefit hinges on process integration. It urges businesses and government agencies to overcome cultural and compliance issues and allow the integration of social content into business processes.
The report, “Social in the Flow,” says that while most organizations feel social process integration is important, just 37 percent will have done so in the next two years. Examples of core businesses processes suited for integration with social tools include project coordination, customer support and staff communication.
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