To succeed with data-driven decision making, insurers and data scientists must accept that how one learns is more important that what one knows, and that humility and change management are critical for establishing influence.

AIG Property and Casualty has been a pioneer in data science. And, Murli Buluswar, AIG’s chief data scientist, took the opportunity at ACORD LOMA in Orlando this week to share his observations and insights on the capabilities and opportunities offered by this burgeoning technology with attendees, and Tom Koulopoulos, president and founder of Delphi Group, who hosted the interview.

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