Last month I introduced the theme of delivering tangible value to the company through the use of information technology. I'd like to continue the discussion about ways to improve information quality. Before you can undertake any initiative to improve the quality of your corporate information, you must gain an understanding of its current state. One way to gain that understanding is to develop three enterprise information maturity (EIM) models: a knowledge focus area capability model, an information maturity model and an information asset capability model. Together, these three models can help create a common understanding of the current state of corporate information content and capability. They can also capture business perspectives on current and desired information needs and analytic capabilities.

To create the knowledge focus area capability model, begin by interviewing executive leaders, key stakeholders, process and reporting team leads, and functional area leaders to tap into their enterprise knowledge. The focus areas should at least include business intelligence repositories, collaborative environments, learning and employee development programs, innovation initiatives, and research and development centers.

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