Employees working in IT security should not firewall off their own lines of communication, according to META Group, Inc. While technical skills are relatively easy to measure for IT security staff, managers need to place a greater emphasis on measuring communication skills.
Policies that control the selection and deployment of technology may have automated enforcement, but a significant part of security consists of policies governing the behavior of individuals. Traditionally, security professionals have regarded "awareness programs" as a requirement, but few organizations have proven willing to fund strong communication programs of this type. META Group research indicates that more than 75 percent of organizations identify a lack of user awareness as moderately or severely reducing the effectiveness of their current security program. In addition, 66 percent identify a lack of executive awareness as having similar levels of impact.
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