Service organization executives need visibility and performance improvements across their entire business in order to compete during these rapidly changing and volatile market conditions. Enterprise service automation (ESA) solutions help automate and optimize the delivery of services, provide visibility into business process and capital, and show areas where improvements can be made that affect bottom-line profitability, according to a new report by Aberdeen Group, a leading IT market analysis and consulting firm.
“The increased importance of operating a services-centric origination (SCO) efficiently, whether it is internal or external in nature, has become paramount to success and survival, as well as to add shareholder value,, said R. David Hofferberth, Aberdeen research director, Service Organization Management and author of the report, “Enterprise Service Automation: Agile Performance in Volatile Times.”
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