Service organization executives need visibility and performance improvements across their entire business in order to compete during these rapidly changing and volatile market conditions. Enterprise service automation (ESA) solutions help automate and optimize the delivery of services, provide visibility into business process and capital, and show areas where improvements can be made that affect bottom-line profitability, according to a new report by Aberdeen Group, a leading IT market analysis and consulting firm.

“The increased importance of operating a services-centric origination (SCO) efficiently, whether it is internal or external in nature, has become paramount to success and survival, as well as to add shareholder value,, said R. David Hofferberth, Aberdeen research director, Service Organization Management and author of the report, “Enterprise Service Automation: Agile Performance in Volatile Times.”

“ESA solutions give executives visibility across their entire organization, taking into account all of the people, processes and capital required to run their business. And in light of the recent passage of the Sarbanes-Oxley act of 2002, ESA solutions will provide more accurate, cost efficient, and timely information than ever seen before – all in a much shorter timeframe due to the integration of both front office and back office functionality that ESA provides.”

With the services market under competitive pressures from abroad, an unstable economy and new regulations that work to address conflicts of interest within the services market, SCOs are not just fighting harder than ever for work – they are fighting for survival. And better visibility into all aspects so of their work, coupled with the automation and optimization of core business processes will make them more competitive going forward.

”Enterprise Service Automation: Agile Performance in Volatile Times” provides a perspective into rational behind and benefits of integration between front and back office enterprise solutions for the services market. The report also shows how this integration can be done by one vendor, or through the integration capabilities provided by Professional Services Automation (PSA) solution providers.

”Enterprise Service Automation: Agile Performance in Volatile Times,” can be downloaded at no charge by registering on Aberdeen’s Web site. Please visit for more information.

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