November 6, 2009 - Aberdeen Group's research benchmark report on enterprise search shows that best-in-class of those who use enterprise search are reaping great benefits, such as reduction in time spent searching for information and reduced customer support costs.

Information in organizations is growing faster all the time. Enterprise search capabilities can assist workers to leverage the knowledge buried in unstructured and structured information. The recent survey by Aberdeen Research showed 32% of survey respondents had not yet implemented an enterprise search solution, while of those sing search, 64% had been using search for five or more years. This indicates a widening gap between laggards and best in class.

The best-in-class organizations strive to create a single view of all enterprise assets and focus on include improving employee productivity. This means corporate-wide integration of structured and unstructured data, continuous monitoring of search performance and relevance, and having a dedicated enterprise search team in place.

For companies who hope to achieve best-in-class performance, companies must

  1. Work with users to define metrics to measure search success.
  2. Automate tagging and indexing of documents.
  3. Establish a dedicated enterprise search implementation team.

Read Editorial Director Jim Ericson's recent thoughts on the future of search.

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