November 6, 2009 - Aberdeen Group's research benchmark report on enterprise search shows that best-in-class of those who use enterprise search are reaping great benefits, such as reduction in time spent searching for information and reduced customer support costs.
Information in organizations is growing faster all the time. Enterprise search capabilities can assist workers to leverage the knowledge buried in unstructured and structured information. The recent survey by Aberdeen Research showed 32% of survey respondents had not yet implemented an enterprise search solution, while of those sing search, 64% had been using search for five or more years. This indicates a widening gap between laggards and best in class.
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