Vendors of any application or service delivered via the cloud realize that they are often held to a higher standard than on-premise software providers, but in the wake of recent outages at Intuit, the issue of what vendors in the space must do to address downtime events - planned or otherwise - has been pushed into the spotlight.

As included in cloud-vendor service-level agreements (SLAs), "uptime" is a critical metric and there are few vendors, if any, who promise less than 98 percent uptime. Should those levels dip or in the event of any unplanned or sudden downtime or outages, there's usually some level of compensation on the part of the vendor - monetary or otherwise.

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