What is the single most important thing you can do to increase the likelihood of business performance management (BPM) success? Ensure that you have a BPM veteran on your team. Getting a been-there, done-that person with experience and perspective involved in your BPM project is the factor most likely to tip the project into the win column. Surveys consistently show that staying within budget, delivering close to deadlines and satisfying users with a BPM implementation depend most heavily on leveraging previous experiences.
The reality is that there is a finite pool of expert resources from which to choose. And if that resource is not already on your team, an increase in headcount seems counterintuitive to improving performance with existing resources. A logical alternative is to turn to outside experts to obtain that experience.
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