There has been a lot of talk about software as a service (SaaS) recently, and companies seem keen to jump on the SaaS bandwagon for good reason: its a subscription based service, so if it doesnt meet your needs or expectations, you can simply cancel the service.However, there is more to consider when selecting a SaaS solution than simply trading in your traditional enterprise software. Users have to consider SaaS from a legal and business practicality standpoint because by using a SaaS solution, you effectively outsource part of your IT and, in some cases, business processes, which were previously managed internally. This raises a number of considerations and also changes many aspects of the buying cycle compared to the purchase of installed, on-premise software.
In this article we will explore several of these considerations in detail:escrow, service level agreements (SLAs), business continuity, privacy and relationship with IT.
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