Faisal Shah would like to thank Jay Desai for his contributions to this month’s column.

During the last 30 years, enterprises have invested billions of dollars to automate and optimize business operations through information technology. Such investments have paid off handsomely through improvements in operational productivity, reduction in operating costs and revenue enhancements. Enterprises are beginning to make the same level of capital investment in building environments to support business intelligence and enable knowledge workers to make timely, accurate and actionable decisions.

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