To achieve the next level of business value, organizations must move to an “as-a-service” model, whereby highly scalable, plug-and-play services are delivered on-demand—eliminating complexity, poor processes and manual intervention, according to a new study by research firm HfS Research that was sponsored by consulting and outsourcing firm Accenture.
The research finds that 68% of 716 organizations surveyed are not yet prepared for this shift, reporting that their core processes will not be delivered as-a-service for five or more years. But more than half of the executives surveyed (53%) view as-a-service as critical for their organization.
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