Q.Know Technologies Inc., a global provider of information management software, released the findings of its survey, which uncover business users' practices, preferences and productivity concerns in the managing, archiving and locating e-mail according to current company policies. Increasingly referred to as "e-mail management," corporate practices and views vary dramatically in approaches to the problems of overload, storage and compliance of e-mail. The Q.Know survey entitled, "E-Mail Management: The First Step in Addressing Information Overload," was designed to better understand user frustration with e-mail overload and corporate approaches to harnessing the problem.

When asked "what percentage of e-mail messages are considered business critical?" 50 percent conveyed that between 40 and 80 percent of all e-mail received daily are vital to the business operations. The heavy reliance and dependence that business users place on e-mail is resoundingly clear in the finding below which identifies the depth of functionality users expect from their e-mail system.

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