December 28, 2010 – As 2010 draws to a close and the new year is almost here, operations executives across the globe are trying to wrap up their reports to senior management of just what went wrong and why.

Of course, the key goal is to avoid similar glitches in the future. In doing so, middle and back-office executives have come up with a list of what they will be worried about the most next year. Bottom line: It’s where they will spend the most attention and will ask their management for extra money.

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