Remember when self-service checkout aisles first showed up at grocery stores? It was pretty neat to be able to skip the long lines and take matters into your own hands—especially when buying just a couple of items.
Then came the larger shopping trips. Suddenly, you found yourself painstakingly weighing produce, endlessly flipping boxes around in search of barcodes to scan, manually entering codes from the bulk bin aisle, and calling over the customer center manager when the baked beans didn’t ring up as advertised—all while ensuring the potato chips weren’t crushed by the cantaloupe. At that point, it probably occurred to you that you would have been much better off in the capable hands of the cashier. In other words, the convenience of self-service checkout didn’t scale well.
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