Insurers are ready to embrace technology to achieve competitive advantage, according to Deb Smallwood, founder of Strategy Meets Action.

“Insurance companies will make major moves in response to external demands and the profound changes that are defining the 21st century – taking bold steps forward on the journey to the future state, to becoming a next-generation insurer,” Smallwood said. “This is the year we'll see transformation and innovation take a firm hold in insurance.”

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