To participate in the brave new world of customer self-service and straight-through processing, many insurance carriers find themselves having to deal with decades of information neglect and even apathy.

As insurers take on the arduous task of moving from a legacy to a modernized information architecture and platform, they face many challenges. In this three-part series of blog posts, I'll outline some of the common themes and challenges, possible categories of solutions and practical steps that can be taken to move organizations forward in modernization.

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