3PAR is a developer of a new category of enterprise storage systems called Utility Storage. 3PAR products deliver high levels of scalability, connectivity and performance through revolutionary hardware and software design. 3PAR empowers IT departments to consolidate their storage infrastructure, to control their environment and to capitalize on their enterprise-level storage investment.
To support its growing customer base, 3PAR has spent several millions of dollars to develop a proactive, remote support infrastructure and organization capable of delivering technical services 24x7, while at the same time de-skilling the actions that need to be taken locally. The innovative tools-based approach has allowed 3PAR to incorporate a three-year hardware warranty, inclusive of 4-hour response, right into the base product offering.
Building on this commitment to customer service, 3PAR also announced that it has signed an international technical support agreement with IBM Global Services, adding IBM to its already substantial list of strategic corporate partners. Under this agreement, IBM Global Services will use its industry leading service capability and broad base of storage experience to provide on-site maintenance to U.S.-based 3PAR customers. The principal elements of the agreement include: on-site part replacement, consigned parts logistics and courier services. By deploying these in a coordinated way, 3PAR and IBM can ensure that the right person and right part arrive at the customer site together.
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