The New Year will be marked by the growth of smart applications – such as chatbots, machine learning and other AI tools –which bridge the gap between humans and computers. Such applications will more closely mimic humans, and in some cases, replace them, say executives at Wovenware, a Puerto Rico-based provider of smart software solutions.

In addition, in the upcoming year the company expects to see “the ubiquity of the cloud and the growth of Platform-as-a-Service (PaaS); a resurgence of nearshoring as a cost-effective, efficient strategy for IT development; and the growing emphasis on adopting the customer delight experience from the consumer arena into the business world,” executives explained.

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