Policy admin, agent portals and business intelligence (BI) top insurers’ priority lists for 2011, all with a goal of improving business agility, insights and service quality, according Novarica’s 2nd annual “state of the industry” report.

For its report—“Insurance Information Technology 2011: Across the Core Systems Map”—the firm analyzed survey data of 122 insurers from the Novarica Insurance Technology Research Council and the results of interviews with 70 insurers from the council. Novarica also took into account additional informal conversations with members about budgets and plans for 2011 across the core systems map.

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