Growing worker mobility, increasing globalization and the convergence of consumer-oriented devices and interfaces has combined with increasing demand by knowledge workers for real-time access to relevant, personalized business information regardless of location or device – creating a business world without boundaries across industries. It has also significantly multiplied the impact of information overload on workers as the volume of digital data, variety of information and velocity required for decision-making grows at an unprecedented rate.

Against this backdrop, workplace dynamics are shifting. Line of business employees are out of the traditional office boundaries much more frequently. IT staff are becoming more closely aligned with business strategy and corporate goals. Organizations want to manage information, not paper. Executives want to confidently and continuously monitor sales pipeline dashboards and key company metrics without increasing energy consumption. Health care workers want the ability to respond to critical patient updates from the field without delay. Sales personnel want to move from laptops to handhelds with key account information on their hip. Municipal staffs want to provide services that integrate structured reports and unstructured data like images and Web content for residents.

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