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Yes, bots are taking the routine calls from business cardholders, but make no mistake — these are demanding clients from around the world who phone in from loud airports, on bad connections and speak with heavy accents.February 10
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Newcomers Nymbus, Neocova, Finxact and Technisys and older competitors like Temenos, Infosys and Oracle are winning over community and regional banks by offering what some bankers describe as more flexible technology at fairer prices.February 4
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Clearpool's chief executive says BMO Financial Group, which is buying his company, saw a chance to gain control of cutting-edge technology that would help it cater to a special type of commercial customer.February 3
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Outages or disruptions of GPS signals — sometimes malicious, sometimes not — could quickly knock out computers, ATMs and credit card networks.January 31
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After years of plowing billions of dollars into shifting from serving customers in branches to mobile apps and instant payments, lenders are often in the dark about the difference their spending is making to operating profit.January 24
ColumnistBloomberg
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The group is one of the few systematic players to have built a reputation on strategies run exclusively by artificial intelligence.January 23
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Liability for missteps by vendors, jurisdictional headaches tied to locations of servers and legacy technology are other potential impediments.January 22
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The bank is leaning on its direct API relationships with the major data aggregators rather than letting third parties ask customers for usernames and passwords to access account information.January 3
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It's no longer enough to conduct traditional demographic analysis of customers. TD bank wants to know what is going on with individual consumers at any given moment and respond accordingly.December 20
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The bank has started using machine learning technology to process expense reports and determine whether they comply with company policies.December 13
