Thomas F. Richebacher is a senior information specialist for the CRM division of EDS. EDS provides tailored enterprise customer management solutions which lead to improved acquisition, retention and maximization of customer lifetime value. In his present role Richebacher is responsible for developing customer research and analysis as well as consulting and support services. His area of expertise is the integration of marketing and financial analysis to increase customer value. Don't hesitate to contact him at email@example.com.