With more than 38 years of experience in managing both business and IT environments, Steven Arbogast specializes in defining, mapping, integrating and changing corporate processes. A veteran of enterprise architecture design and maintenance, he understands both the technical and organizational components necessary for effective business change management. An internationally published author and presenter, Arbogast spent his first 31 years with IBM. In 1999, Arbogast formed Advanced Enterprise Services (www.advent-services.com), a professional services business focused on overall business change management. In 2001, he also assumed the role of president for enterprise software vendor QualiWare, Inc., a subsidiary of Denmark-based QualiWare APS, where he worked through 2005. Arbogast still provides management services to Qualiware (www.qualiware.com), while also providing professional services to a variety of businesses.