Stephen Hawald leads Robbins-Gioia's process refinement and optimization strategic practice area, which applies an integrated best practice model approach for the company's customers. Key models and methodologies include Lean with Theory of Constraints, Six Sigma, Quality Management Systems and comprehensive measurement dashboards. Steve joined Robbins-Gioia in 2003. He has more than 20 years of experience in all aspects of the software development lifecycle and held positions from EDP auditing and technical consulting to chief information officer and vice president of technology. His numerous articles on project management practices, measurements and QMS have been published in the United States and abroad. He may be reached at firstname.lastname@example.org.