As a principal analyst on the I&O team, Robert focuses on driving the market toward a refined approach to software-defined infrastructure development and delivery. He challenges thinking by applying DevOps and continuous delivery insights to infrastructure and cloud to… (Read Full Bio)assist enterprises seeking to thrive in the age of the customer.Previous Work ExperienceSpending more than 15 years in multiple roles at CA Technologies in business applications, product management, and product strategy, Robert demonstrated an ability to predict changing trends in the domains of cloud computing, DevOps, service assurance, cybersecurity, governance, and risk. He also advised organizations on their strategies to ensure they drove maximum business value from their investments in technology-enabled business governance.Robert has contributed to multiple framework and standards publications, including COBIT 4.0, 4.1, and COBIT 5; guidance for Basel II, Risk IT, Val IT; and multiple mappings of COBIT to various frameworks and standards, including several ISO standards for security, service management, and software asset management. He also served on the itSMF International Board, the board of the itSMF USA, and multiple local chapters. Additionally, he served as a member of the ITIL Update Project Board for ITIL 2011 and in various roles in the development of ITIL v3.Prior to his relocation to North America, he spent more than 15 years in the finance industry, successfully managing multiple initiatives in both the technology and retail banking sectors related to infrastructure rationalization, security, service management, and governance.